Portland Water Filtration Co. ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or request a consultation, how we use it, and the choices you have. By using our website or submitting your information, you agree to the practices described here.
1. Information We Collect
Information you give us
When you request a free consultation, we ask for:
- Your first name
- Your mobile phone number
- The type of water system or service you're interested in
- The address where the system would be installed
- Your email address
- Any information you share when you call, text, or email us
Partial submissions. Our consultation form has several steps. We receive and store your information as you complete each step, starting once you enter your phone number, even if you don't finish the form or close the window. If you began the form and don't want us to keep or contact you about it, see "Your Choices" below.
Information collected automatically
- Session identifier. We store a randomly generated ID in your browser's session storage so the steps of a single form submission can be linked together. It is cleared when you close your browser tab.
- Technical data. Like most websites, our hosting provider may automatically log your IP address, browser type, device type, and the pages you request.
2. How We Use Your Information
- To contact you by phone, text message, or email about your consultation request
- To confirm we serve your address and recommend a suitable water treatment system
- To prepare quotes, schedule visits, and coordinate installation
- To follow up on incomplete requests
- To operate, secure, and improve our website
- To comply with legal obligations and enforce our terms
3. Text Messaging (SMS)
When you provide your mobile number and submit our form, you consent to receive text messages from Portland Water Filtration Co. at that number, including a message confirming your number and messages about your consultation, quote, and scheduling. Consent to receive texts is not a condition of purchasing any goods or services.
- Message frequency varies based on your inquiry.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or contact us at the details below.
- We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes. Information is shared only with service providers who help us send messages and operate our business, as described below.
4. Who We Share Information With
We do not sell your personal information. We share it only as needed to run our business:
- Customer management and messaging providers. We use GoHighLevel to store contact records and send texts, calls, and emails.
- Google. We use Google Places to suggest addresses as you type, and Google Fonts to display text on our site. These services may receive your IP address and the text you enter into the address field.
- Installers and fulfillment partners. If you move forward with a system, we share your name, address, phone number, and job details with the licensed installers who will perform the work.
- Professional advisors and authorities. We may disclose information to our attorneys, accountants, or insurers, or when required by law or to protect our rights and safety.
- Business transfers. If we merge with or sell part of our business, your information may transfer to the new owner, who must honor this policy.
5. Cookies and Similar Technologies
Our site uses browser session storage as described above. Third-party services we use, such as Google, may set their own cookies or collect technical data under their own privacy policies. You can control cookies through your browser settings.
6. How Long We Keep Information
We keep your information as long as needed to respond to your request, provide services, and meet legal, tax, and accounting requirements. If you ask us to delete your information, we will do so unless we are required or permitted to keep it.
7. Your Choices and Rights
- Stop texts: Reply STOP to any message.
- Stop emails or calls: Tell us you'd like to be removed from our contact list.
- Access, correct, or delete: You may ask what information we hold about you, ask us to correct it, or ask us to delete it.
Depending on where you live, including Oregon, California, and other states with consumer privacy laws, you may have additional rights over your personal information. To make a request, contact us using the details below. We may need to verify your identity before responding.
8. Security
We use reasonable safeguards to protect your information, but no website or storage system is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website is intended for adult homeowners and is not directed to children under 13. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
10. Links to Other Sites
Our site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
11. Changes to This Policy
We may update this policy from time to time. The effective date at the top shows when it was last revised. Continued use of our site after changes means you accept the updated policy.
12. Contact Us
Questions or requests about this policy or your information:
Portland Water Filtration Co.
Email: info@portlandwaterfiltration.com
Phone: (971) 571-8787